top of page

Shipping Policy

Shipping Policy for Compression Devices within Australia


At SIRE we are committed to providing our customers with the best possible service, which
includes a seamless and reliable shipping experience for our rehabilitation and compression
devices. This Shipping Policy outlines the details regarding our shipping processes, rates, and
delivery times within Australia.


By placing an order with us, you agree to the terms outlined in this policy. If you have any
questions, please feel free to contact us.

​

1. Shipping Locations
We currently offer shipping for sports injury rehabilitation equipment across all states and
territories within Australia. This includes metropolitan, regional, and remote areas.


2. Processing Times

  • Order Processing: Orders are processed and dispatched within 1–2 business days after receiving payment confirmation. Our business hours are Monday through Friday, 9 AM to 5 PM (AEST/AEDT), excluding public holidays.

  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.


3. Shipping Costs
Shipping fees are calculated at checkout based on the delivery address, the size/weight of the
compression device, and the selected shipping method.

​

  • Standard Shipping: Generally, starts at $14.00 for orders locally in Brisbane, and $18.00 for interstate

  • For orders with quantities over 5 but under 10 items shipping locally will be $15.00 or $25.00 interstate

  • Free Shipping: We offer free standard shipping on orders with a qty over 10 items within Australia.

 

4. Shipping Restrictions

  • Remote and Regional Areas: While we aim to serve all of Australia, certain remote or hard-to-reach locations may experience longer delivery times, and shipping costs may be higher. If additional charges apply to these areas, you will be notified before your order is processed.

  • International Shipping: Currently, we only ship to Australian addresses. We do not offer international shipping at this time.

​

5. Lost or Damaged Shipments
We take great care in packing your order, but if your compression device arrives damaged or
if you believe it has been lost during transit, please contact us immediately at admin@perios.com.au We will work with the courier company to investigate the issue and resolve it.

 

  • Damaged Goods: If your item is damaged upon arrival, please take a photograph of the damaged packaging and product, and contact us within 7 days of receiving your order. We will assist with a replacement or refund as needed.

  • Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us for an investigation. In the rare case that your order is lost, we will work to resolve the situation.


6. Address Issues
Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to amend your shipping address after placing an order, please contact us as soon as possible. Changes to addresses cannot be made once the order has been dispatched.


7. Customer Support
If you have any questions regarding your order or need assistance with shipping, please contact our customer support team at:


We are happy to assist with tracking updates, shipping inquiries, or any other concerns you may have.

​

Thank you for choosing SIRE, We strive to provide excellent service and hope your new compression device brings you the relief and support you need.

bottom of page