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Terms & Conditions

Terms and Conditions for Sire – Sports and Injury Rehabilitation Equipment
 

Welcome to Sire, By accessing or using our website www.sire.com.au purchasing products
from us, or engaging with our services, you agree to comply with and be bound by the
following Terms and Conditions. These terms govern the use of our website, purchases, and
any other services we provide related to sports rehabilitation equipment.

 

Please read these Terms and Conditions carefully. If you do not agree to these terms, you
must refrain from using our website and services.

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1. General Terms

  • Eligibility: You must be at least 18 years old to use our website and make purchases. If you are under 18, you may use our site only with the involvement of a parent or guardian.

  • Account Creation: To make a purchase, you may be required to create an account on our website. You agree to provide accurate, current, and complete information during the registration process and to update it as necessary.

  • Agreement: By placing an order, you are offering to purchase products under these Terms and Conditions. All orders are subject to acceptance by us, and we reserve the right to refuse any order for any reason.

 

2. Product Availability and Pricing

  • Availability: All products are subject to availability. We strive to keep our product listings updated, but there may be times when items are out of stock. If a product you ordered is unavailable, we will notify you and offer a refund or an alternative item.

  • Pricing: Prices are listed in Australian dollars (AUD) and include GST (Goods and Services Tax), unless otherwise stated. We reserve the right to change prices at any time without prior notice. Any changes will be updated on the website and apply to orders placed after the update.

  • Errors in Pricing: We take care to ensure the accuracy of product prices. However, in the event of an error in pricing, we will contact you with the corrected price and give you the option to proceed with the purchase at the updated price or cancel the order for a full refund.

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3. Order Process

  • Placing an Order: To place an order, simply add items to your cart and proceed to checkout. Once your order is confirmed, we will send an order confirmation email detailing your purchase.

  • Order Confirmation: An order confirmation email does not constitute an acceptance of your order. Your order is considered accepted when we dispatch the items to you.

  • Cancellation: You can cancel an order before it has been processed for shipping. Once the items have been shipped, cancellations cannot be accepted, but you may return the product following our return policy.

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4. Payment

  • Methods: We accept payments via various methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other methods as indicated on the website.

  • Security: We use industry-standard encryption technology (SSL) to protect your payment information. We take reasonable precautions to keep your financial data safe.

  • Billing Information: You must provide accurate and complete billing details, including a valid credit card or payment method, to process your order. You are responsible for ensuring the accuracy of this information.

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5. Shipping and Delivery

  • Shipping: We offer shipping to all states and territories within Australia. Delivery times may vary depending on your location. For more details, refer to our Shipping Policy.

  • Shipping Costs: Shipping charges will be calculated during the checkout process based on your location, the weight of your order, and the shipping method selected. We offer free shipping on certain orders, as specified in our Shipping Policy.

  • Delivery Issues: We will notify you of any significant delays in processing or shipping your order. However, we are not responsible for delays caused by external factors such as weather, holidays, or courier issues.

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6. Returns, Refunds, and Exchanges

We offer returns and exchanges for products purchased from us as detailed in our Refund Policy. For further information regarding returns, please refer to that policy.

  • Faulty or Damaged Items: If you receive a faulty or damaged product, please contact us immediately. We will offer a replacement, repair, or full refund, in accordance with Australian Consumer Law.

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7. Product Warranty

  • Manufacturer’s Warranty: Some of our products come with a manufacturer’s warranty, which may vary depending on the brand or type of product. Please refer to the product’s warranty terms on the product page or contact us for specific warranty information.

  • Australian Consumer Law: Our products are also covered by the Australian Consumer Law, which provides statutory warranties for goods that are faulty or do not meet their description or quality standards.

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8. Intellectual Property

  • Content Ownership: All content on our website, including product descriptions, images, logos, and text, is owned or licensed by Sire Holdings You may not reproduce, modify, or distribute any content without our prior written consent.

  • Trademarks: Sire Holdings and its logo are trademarks of Sire Holdings You may not use our trademarks without our explicit permission.

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9. Limitation of Liability

To the fullest extent permitted by law, Sire Holdings shall not be held liable for any loss or damage resulting from the use or inability to use our products or website. This includes, but is not limited to, any incidental, indirect, or consequential damages, even if we have been advised of the possibility of such damages.

  • Product Risks: While our Sports and Injury Rehabilitation Equipment is designed for safe use, it is important that you follow all instructions provided with the products. We are not responsible for any injury, loss, or damage resulting from the improper use of our products.

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10. Privacy and Data Protection

Your privacy is important to us. We collect and use your personal information responsibly. By using our website or making a purchase, you consent to the collection and use of your data.

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11. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Australia and the state or territory in which we operate. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Australia.

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12. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review these terms periodically for any updates. Your continued use of our website after any changes indicates your acceptance of the revised Terms and Conditions.

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13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

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By using our website or purchasing from us, you acknowledge and agree to these Terms and Conditions. Thank you for shopping with Sire Holdings. We are here to help you achieve your wellness and rehabilitation goals!

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